Frequently Asked Questions
01. Pesanan
Bilakah saya akan menerima pesanan saya? Semasa membuat pesanan, tarikh penghantaran akan dinyatakan. Selepas pesanan telah dibuat, masa penghantaran yang sama juga akan dinyatakan dalam pengesahan pesanan. Oleh itu, tidak mungkin semasa membuat pesanan, tarikh penghantaran di laman web berbeza daripada dalam pengesahan pesanan. Saya sekarang melihat masa penghantaran yang lebih lama bagi (sebahagian daripada) pesanan saya. Bagaimana saya boleh membatalkannya?
Jika pesanan mempunyai masa penghantaran yang lebih lama daripada yang anda lihat sebelumnya, adalah mungkin untuk membatalkan (sebahagian daripada) pesanan tersebut. Untuk ini, anda boleh menghubungi perkhidmatan pelanggan kami. Mereka akan membatalkan pesanan untuk anda. Jumlah pembelian akan dikembalikan ke akaun bank anda dalam masa dua hari bekerja. Apabila pesanan telah dihantar, ia tidak boleh dibatalkan lagi.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
02. Penghantaran
Bagaimana saya boleh membatalkannya?
Jika pesanan mempunyai masa penghantaran yang lebih lama daripada yang anda lihat sebelumnya, adalah mungkin untuk membatalkan (sebahagian daripada) pesanan tersebut. Untuk ini, anda boleh menghubungi perkhidmatan pelanggan kami. Mereka akan membatalkan pesanan untuk anda. Jumlah pembelian akan dikembalikan ke akaun bank anda dalam masa dua hari bekerja. Apabila pesanan telah dihantar, ia tidak boleh dibatalkan lagi.
Bilakah saya akan menerima invois untuk pesanan saya?
Apabila anda telah membayar pesanan, anda tidak akan menerima invois secara automatik. Jika anda ingin menerima invois, ini boleh dilakukan dalam dua cara. Cara pertama adalah melalui akaun anda di kedai kami. Apabila anda log masuk ke akaun anda, anda boleh melihat pesanan anda dan memuat turun invois.
03. The order
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
04. Returns, exchanges and complaints
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.